Article 1 – Identity of the seller
Article 2 – Applicability
Article 3 – Our offer and your order
Article 4 – Right of withdrawal
Article 5 – The price
Article 6 – Payment
Article 7 – Conformity and guarantee
Article 8 – Delivery and execution
Article 9 – Duration
Article 10 – Force majeure
Article 11 – Intellectual property
Article 12 – Complaints procedure and disputes
Article 1 Identity of the seller
E-mail address: email@example.com
Phone number: +32 (0- 473 26 16 97
Enterprise and VAT number: (BE) 0883.668.020
Bank account number: BE64 7360 5457 1052
Article 2 Applicability & Conditions
Our general terms and conditions apply to any offer from us as a Webshop to you as a Consumer (any natural person who, solely for non-professional purposes, acquires or uses marketed products or services).
We only deliver in Europe. If you provide a delivery address in another country, we may refuse your order.
You must be at least 18 years old to place an order. If you are not 18, we ask that you have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we may refuse this order.
Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.
If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print together with the order confirmation or at the latest on delivery. We recommend that you always do this.
If, in addition to these general terms and conditions, additional special terms and conditions also apply, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text in your favor.
Article 3 Our Offer and your order
If an offer has only a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.
We always describe as completely and accurately as possible what we sell to you and how the ordering process will go. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have clearly made a mistake, we are under no obligation to deliver to you. Colors in the photo may differ slightly from the actual color, depending on your screen type and monitor settings. Specified sizes are displayed as accurately as possible.
Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Bancontact, Paypal, KBC/CBC payment button, bank transfer and SOFORT banking. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
To purchase a product, add the product to your shopping cart. Afterwards you enter your billing details / contact details and any deviating delivery address. The delivery costs are now displayed based on your address (Belgium, Europe or 2870 Puurs-Sint-Amands). In the last step you get an overview, you accept our general terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.
Article 4 Right of withdrawal
If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery or conclusion of the agreement. You can then return your order without paying a fine and without stating a reason (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you want to cancel the agreement, we will refund you the full purchase price by bank transfer to the account number that we ask you to provide us with.
The direct costs of returning the goods are therefore for your account. We will indicate the cost of this or make an estimate, if this cannot reasonably be calculated in advance. The refund will be made upon receipt of the returned goods.
During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Goods returned may be appropriate, but must not be used. If you return the goods, this must be done, if possible, together with the original packaging, with all accessories supplied and in the original condition and packaging, taking into account our instructions below.
You can return your return package by post or a courier. You can also return it by delivery to the address shown at the top of these terms and conditions.
In order to exercise your right of withdrawal quickly and correctly, both in the case of the provision of services and the delivery of goods, you can fill in the form below and send it to firstname.lastname@example.org. We will send you a confirmation of receipt of your withdrawal by e-mail.
“MODEL FORM FOR WITHDRAWAL
(only complete and return this form if you wish to revoke the agreement) – To Tiquarzo, Wuyts Tinne, Wiekenhof 22, 2870 Puurs-Sint-Amands
– I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*)
– Ordered on (*)/Received on (*)
– Name/Names consumer(s)
– Address consumer(s)
– Signature of consumer(s) (only when this form is submitted on paper)
(*) Strike out what does not apply.”
Article 5 The price
During the period that we state in our offer, our prices do not change, except for price changes due to changes in VAT rates.
Our prices include all taxes, VAT, duties and services. So you will never be faced with surprises. We can decide to charge the shipping costs on top of the purchase price. In that case, we will always notify you before you place your final purchase.
Article 6 Payment
We can only accept payment via the payment modules on our website.
In order to guarantee a safe online payment and the security of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.
Article 7 Conformity and Warranty
We guarantee that our goods conform to your order and meet the normal expectations that you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws existing at the time of your order.
In addition, with regard to the delivery of goods, we apply the legal minimum warranty period of two years if the goods do not conform to the order placed. This means that in the event of defects or defects in the good up to 2 years after delivery, this good will be repaired or replaced free of charge.
To the extent possible and reasonable, you have the option of repair or replacement. Only in the event that the repair or replacement is excessive or impossible or cannot be carried out within a reasonable time, you have the right to demand a price reduction or the termination of the sales contract.
If the defect or defect manifests itself within 6 months after delivery, it will be deemed to have already existed before delivery, unless we can prove otherwise. After 6 months you will have to prove that the defect was already present at the time of delivery.
Article 8 Delivery and execution
All goods and services will be delivered to the address specified by you with your order.
When an item is in stock, it will be delivered to your delivery address in 1 to 4 working days (within Belgium), or 2 to 7 working days (outside Belgium). If an article is not in webshop stock, we will inform you about the possible delivery time.
Deliveries are made as soon as possible after receipt of your payment.
The following costs will be charged for this:
Belgium: 4.9 euros
Region Puurs-Sint-Amands, zip code 2870: free
Order from 60 euros: free
abroad (EU): 8.9 euros
Order from 60 euros: free
If we cannot deliver on time, we will always inform you before the expiry of the foreseen delivery period. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after cancellation.
Our shipments are always at our risk. So you don’t have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items return it to us within 14 calendar days of receipt. You must use the enclosed “return form” for this. If you have any questions when completing this return form, you can contact one of our employees at the email address email@example.com.
We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are proven not to have been received by the customer.
Article 9 Duration
The Consumer can terminate an agreement that has been entered into for an indefinite period at any time, with due observance of the agreed cancellation rules and a notice period of no more than one month.
A fixed-term agreement has a maximum term of two years.
If it has been agreed in a goods agreement of a definite term that the Distance Contract will be extended if the Consumer is silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.
When a fixed-term service agreement concluded between the Company and the Consumer contains a tacit renewal clause, this clause is placed in bold type and in a box separate from the text, on the front of the first page.
This clause states the consequences of the tacit extension, including the provision of the following paragraph with regard to cancellation, as well as the latest date on which the Consumer can object to the tacit extension of the agreement and the way in which he gives notice of this opposition. The Consumer may, after the tacit extension of a service agreement of a definite duration, terminate the agreement at any time without compensation, subject to a maximum notice period of two months.
Article 10 Force majeure
In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively dissolve the agreement.
Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Below we understand, among other things, strikes, fire, business failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other engaged third parties, …
Article 11 Intellectual property
Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other entitled parties.
It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.
Article 12 Complaints procedure and disputes
We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us via our e-mail address firstname.lastname@example.org. We do everything we can to handle your complaint within 7 days.
All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and only the competent Belgian courts are competent in the event of disputes. If, for reasons of international law, another law applies, the interpretation of the current general terms and conditions will in the first place refer to the Belgian Market Practices and Consumer Protection Act.
In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl.
In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr